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04 232 2288
0800 888 898

Refund Policy

Ablaze Refund Policy

In the unlikely event you are not satisfied with your products, please contact us within 7 days of the original purchase date on 04 232 2288 or email

When you contact us, please confirm:

  • Name, address, best contact phone number, email
  • Date of purchase
  • Products purchased/quantity
  • Reason for return

We will happily assist customers who wish to return or exchange goods and this will not affect your rights under the Consumer Guarantees Act 1993 (NZ).

Please keep your receipt or tax invoice for proof of purchase.

All refunds will be provided back in the original tender. Credit card refunds must be processed back onto a credit card so please have your credit card available to receive a refund.

Without proof of purchase we will need to record your proof of identification (eg drivers' licence).

Damaged goods

We can offer a full refund or a full replacement on products proven to be:

  • damaged,
  • faulty,
  • not fit for purpose,
  • or do not match the sample or description.


We can offer returns or exchanges providing the products being returned:

  • have not been used,
  • are not damaged by you or other persons,
  • and are of the same quantity first purchased.

Unfortunately we cannot offer returns/exchanges for material bought on trade accounts.

How to Return Products

Products bought on site at our depot (24 Takapu Road, Grenada North, Wellington) must be brought back to the depot within 7 days of purchase for a refund or exchange.

Due to the bulk nature of deliveries, it may not be feasible for us to remove any products that have been dropped off. We will however compensate, replace or refund products under the conditions described above.

Cancellation Terms

If you wish to cancel your order you will need to contact us as soon as possible. We cannot guarantee that it will be possible to cancel your order especially if it has already been processed and dispatched.

If we are able to cancel your order prior to dispatch, we will refund to your original payment method where possible.

We value your custom and will always be reasonable, however, once a product has been received at the delivery premises, we can no longer cancel/refund that order.

Your account will be charged in NZD.

If you have any further queries concerning our refund policy please do not hesitate to contact us on 04 232 2288 or email